Anti-Money Laundering & KYC Policy

1. Introduction

This Anti-Money Laundering & Know Your Customer Policy ("AML & KYC Policy") describes the measures adopted by Weserv Techno Innovative Pvt Ltd ("Company", "we", "us", "our"), operator of bigpaybharat.com ("Platform", "BigPayBharat"), to prevent the Platform from being used, knowingly or unknowingly, for money laundering, terrorist financing, or other unlawful financial activity.

This Policy applies to all Users of the Platform, including Retailers, Distributors, and Master Distributors, and should be read together with our Terms & Conditions and Privacy Policy.

2. Objective & Regulatory Framework

The objective of this Policy is to establish a framework for customer identification, risk assessment, ongoing monitoring, and reporting so as to detect and deter money laundering and terrorist financing through the Platform. This Policy is framed with reference to, among others:

• The Prevention of Money Laundering Act, 2002 and Rules made thereunder
• RBI Master Direction on Know Your Customer (KYC), as amended from time to time
• Guidelines issued by NPCI and our partner banks/payment aggregators for onboarding and transaction monitoring
• Directives issued by the Financial Intelligence Unit – India (FIU-IND)

3. Customer Acceptance Policy

We onboard Users only after collecting and verifying identity and address information as required under applicable KYC norms. We do not open or maintain Wallets or accounts in anonymous or fictitious names, and we exercise additional caution in accepting Users from jurisdictions or categories identified as higher-risk under applicable regulatory guidance.

We reserve the right to decline or discontinue onboarding of any User where the required KYC information or documentation is incomplete, inconsistent, or could not be verified.

4. Customer Identification Procedure

Before activating certain Services, we verify a User's identity using officially valid documents ("OVDs") and, where applicable, electronic or Aadhaar-based verification methods permitted under RBI guidelines. Identification is carried out at the time of onboarding and may be repeated periodically, or whenever there is a material change in the User's profile, risk category, or as required for a specific transaction.

5. KYC Documents Required

Purpose	Typical Documents
Identity Proof	Aadhaar, PAN Card, Voter ID, Passport, or Driving Licence
Address Proof	Aadhaar, utility bill, passport, or other OVD reflecting current address
Business/Retailer Onboarding	GST registration (where applicable), shop/establishment proof, bank account details
Bank Account Verification	Cancelled cheque, bank passbook, or penny-drop verification
Photograph	Recent passport-size photograph or live selfie/facial verification, where applicable

We may request additional documents or information at any time as necessary to comply with applicable regulatory requirements or to complete a risk assessment.

6. Risk Categorisation of Customers

Users are categorised as low, medium, or high risk based on factors such as the nature and value of transactions, geographic location, source of funds (where relevant), and any other criteria prescribed under applicable RBI/FIU-IND guidance. Higher-risk Users are subject to enhanced due diligence and more frequent monitoring and review.

7. Ongoing Monitoring of Transactions

We monitor transactions on the Platform on an ongoing basis to identify patterns that may be unusual, inconsistent with a User's known profile, or indicative of potential money laundering or fraud, including unusually large or frequent transactions, rapid movement of funds, and transactions inconsistent with a Retailer's stated business activity. Suspicious transactions or accounts may be flagged for further review, and the relevant Wallet or account may be temporarily restricted pending investigation.

8. Reporting Obligations

Where required under applicable law, we (directly or through our banking/payment partners) report Cash Transaction Reports (CTRs), Suspicious Transaction Reports (STRs), and other prescribed reports to the Financial Intelligence Unit – India (FIU-IND) or other competent authority. Users acknowledge that we may be required to disclose account and transaction information to law-enforcement or regulatory authorities as part of these obligations, and that such disclosures do not constitute a breach of our Privacy Policy.

9. Record Management

We maintain records of customer identification, KYC documents, and transaction data for the minimum period prescribed under the PMLA, RBI Master Directions, and other applicable regulations, and make such records available to competent authorities upon lawful request.

10. Employee Awareness & Training

Relevant employees are provided periodic training on AML/KYC obligations, identification of suspicious transactions, and applicable reporting procedures, so that the Policy is implemented consistently across the organisation.

11. Principal Officer

In accordance with the PMLA and RBI guidelines, the details of our Principal Officer for AML/KYC compliance are provided below. Queries relating to this Policy, or reports of suspected misuse of the Platform, may be directed to:

12. Changes to This Policy

We may update this AML & KYC Policy from time to time to reflect changes in applicable law, RBI/NPCI/FIU-IND guidance, or our internal risk-management practices. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Platform after such changes constitutes acceptance of the revised Policy.

13. Contact Us

For any AML/KYC-related queries, please contact us at: